Delivery

Delivery

Free Delivery is available on orders of HK$1,500 and above per single delivery address.

A delivery charge of HK$100 will be levied on orders below HK$1,500.

Delivery is usually made with 3-4 working days for orders received between Monday to Friday BEFORE NOON.

Orders received on Saturdays, Sundays or public holidays will be processed on the next full working day.

We do not deliver on Sundays or Public Holidays.

We deliver to addresses on Hong Kong Island, Kowloon and New Territories.

We are unable to deliver to the outlying islands.

Deliveries for Hong Kong International Airport areas, Tung Chung, Discovery Bay and Ma Wan may incur additional charges.

In any case, please get in touch with us by email cheers@velvetvino.asia

 

Non Pick Up / Non Delivery

The Company has the right to charge storage fees for storing the wine in the event that:

(a) wine is non-deliverable within two weeks of purchase due to customer's failure to notify the Company of change of address or the Company is otherwise unable to contact customer.

(b) a customer refuses to take delivery of the wine

In the event that the wine has not been delivered or collected after 1 month from notification by the Company that the wine is ready, then the Company has the right to dispose of the wine with no further notice to the Customer. The Company shall have no liability to the customer in respect of disposal of the wine in such circumstances.

If you have elected to receive the goods at a given time, but are not available to receive the goods at the designated time, the goods will be retained and the delivery rescheduled for an additional charge of HK$100